It took over a week to receive my order for a heli coil kit. But it was the correct one.
Shipping
Response from ToolSource
I’m sorry to hear that your experience with the shipping time was frustrating. While it’s great to know that you received the correct heli coil kit, we understand that a longer wait can be disappointing. We appreciate your feedback, as it helps us improve our service. If you have any other concerns or need assistance with future orders, please let us know.
Needed a part to repair a 25-year-old Firepower welder. No one else sells the rectifier for the PF130. I went on many websites and found Toolsource was the only one that lists the part. After much thought I decided to order the part. So, I went through the complete process and ordered the part online. I was notified with in about an hour or two by email that they no longer had the part. Shortly after I checked the website and they took the part off their website. They did a nice job telling me and updating their website, but they should have better knowledge of their inventory.
Service
Response from ToolSource
I understand your frustration regarding the unavailability of the part you needed for your Firepower welder. It can be incredibly disappointing to go through the order process only to find out that the item is no longer in stock. We strive to provide accurate information on our website, and I apologize that we fell short in this instance. Your feedback is valuable, and we will work on improving our inventory management to prevent situations like this from happening in the future. Thank you for bringing this to our attention, and I hope we can assist you better next time.
After a week with still no tracking info for an item advertised as 'In Stock' I had to call . The rep I spoke with was very gracious and tried to help to no avail unfortunately. I had to cancel the order.
Product
Response from ToolSource
I'm sorry to hear about your experience with the hole saw order. It’s frustrating to expect an item to be in stock and then encounter delays. I appreciate your understanding in speaking with our representative and am disappointed that we couldn't resolve the issue for you. Your feedback is valuable, and we will work to improve our stock and communication processes. We're sorry we couldn't find a solution for you.
We received the item that we ordered but it took a while to get it. I tried to get in touch with ToolSource to find out if the item had been shipped. It took me a while to find a way to contact them. We called the phone number that was on their website and always got an automated message. Left messages and never got a return phone call. I was finally able to find an email address that worked. We won't work with this company again.
Customer Service
Shipping
Service
Response from ToolSource
I'm sorry to hear about your experience with the shipping and communication difficulties. We understand how frustrating it can be when you're waiting for an order and can't get in touch with customer support. Your feedback is invaluable, and we are constantly working to improve our response times and make it easier for our customers to reach us. We appreciate your patience and hope you'll consider giving us another chance in the future. If there’s anything specific we can do to address your concerns or assist you further, please let us know.
Website was really slow and buggy. I had to enter my shipping address multiple times. It failed and timed out a few times.
For payment, same issues. First when trying my Credit Card, it failed a few times. Had to switch over the PayPal, which then also timed out twice.
Technical
Response from ToolSource
I'm sorry to hear about your frustrating experience with our website. We strive to make the shopping process as smooth as possible, and it sounds like we fell short in your case. We understand how annoying it can be to repeatedly enter your information and face payment issues. Your feedback is valuable, and I’ll make sure it’s passed on to our technical team so they can work on improving the site’s performance. If you need any assistance with your order or have further concerns, please let us know.
i found a wrench set and put it in my cart. when i went to check out later the time had expired on thre3 cart and everything in it was erased. when I went to find the items I could not find the same items. I guess I will find them another day.
Technical
I ordered two tools that were on website as in stock. I received an email telling me one of them is back ordered. I have called and emailed. No response yet.
Customer Service
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