4.12
Based on 357 verified customer reviews
5★ 70% 4★ 11% 3★ 7% 2★ 2% 1★ 9%

Distribution across our 358 published reviews. Select a level to filter.

What customers are saying

MB W124 ball joint press tool

Simple and straight forward.

Reviewer3339380508 · Jul 14, 2025
Response from ToolSource

Appreciate the feedback—sounds like the tool did exactly what it was supposed to without any drama. That’s the kind of reliability we aim for, especially with specialty jobs like pressing ball joints. If you ever need more Mercedes-specific tools or anything else to keep the job moving smoothly, we’ve got your back. Thanks for choosing us!

Not Good

We received the item that we ordered but it took a while to get it. I tried to get in touch with ToolSource to find out if the item had been shipped. It took me a while to find a way to contact them. We called the phone number that was on their website and always got an automated message. Left messages and never got a return phone call. I was finally able to find an email address that worked. We won't work with this company again.

Customer Service Shipping Service
Reviewer2478376591 · Jul 11, 2025
Response from ToolSource

I'm sorry to hear about your experience with the shipping and communication difficulties. We understand how frustrating it can be when you're waiting for an order and can't get in touch with customer support. Your feedback is invaluable, and we are constantly working to improve our response times and make it easier for our customers to reach us. We appreciate your patience and hope you'll consider giving us another chance in the future. If there’s anything specific we can do to address your concerns or assist you further, please let us know.

Mechanical red creeper

I found this product on your web site, and it was supposedly ready to ship in 3-4 days. We gave customer service a credit card on 3-6-25 and the credit card was billed on 4-7-25. We checked 2 times for the order. End of May, end of June were the responses, and customer finally received it on 7-7-25. Suggestion is: do not put lead time available on web site for 3-4 days?! Very mis-leading.

Reviewer3879875667 · Jul 10, 2025
Response from ToolSource

I’m sorry to hear about your frustrating experience with the mechanical red creeper order. It's understandable to feel misled when the lead time you saw didn’t align with the actual delivery. We strive to provide accurate information, and I apologize for the confusion caused by the extended shipping time. Your feedback is valuable and we will work on improving our communication regarding lead times. Thank you for bringing this to our attention, and I hope we can restore your trust in our services.

Only place found to buy

Hose cost is acceptable Shipping is too high

Product
kcsdtabor · Jul 4, 2025
Response from ToolSource

Thanks for the honest feedback—we’re glad you found the hose you needed, and that the price felt fair. We hear you on the shipping cost. It’s something we’re constantly reviewing, especially for items that feel lightweight or straightforward to ship. Because many of our products ship direct from manufacturers, we don’t always have control over the rates they set—but we know it impacts your experience, and that matters to us. Appreciate you choosing us, and we’ll keep working to make the full cost—product and shipping—feel just as solid.

tools

found what I needed came quick

Reviewer4092765132 · Jun 27, 2025
Response from ToolSource

That’s what we like to hear—straight to the point and smooth all the way through! Thanks for letting us know everything landed just right. If you ever need help tracking down another part or tool, we’ll be ready to keep the streak going. Appreciate you choosing us!

Fast and Easy

Fast and Esy order. Always a pleasure.

Product
sellersauto · Jun 22, 2025

surprised

I was surprised with the way you reached out to me that you did not have one of the items I ordered. But more surprised when ordered something to take its place, that I received it the same day the original order arrived. I figured there would be a delay of a day or two before I would receive everything. I was pleased.

walterockert · Jun 20, 2025

Exactly what I needed

Just the product I needed and it was shipped super fast. The product showed up before the tracking emails were even received. I think that was because I'm close to their location but I didn't expect to see the parts for a few more days.

airpanaia · Jun 12, 2025

Best Customer Service

I called to verify inventory and the call taker was super !

Customer Service
KZ4053502277 · Jun 10, 2025

Good Deal

Couldn't find this locally...they had it and the website was super user friendly

Reviewer1795985226 · Jun 6, 2025

Works great light weight and not clumsy to use.

Finally got it in the mail took about 3 weeks.

manupali45 · Jun 4, 2025
Response from ToolSource

Thank you so much for your fantastic review! We're thrilled to hear that you're enjoying your new tool and that it's lightweight and easy to use. We appreciate your patience during the shipping process, and we're glad it made its way to you! Your feedback means a lot to us!

They did not have the tool that I needed; on backorder, and due to be shipped direct from manufacturer.

I needed to replace a broken Thexton terminal release tool. Toolsource.com showed the tool, at a "reasonable" price. Hope it gets here in a "reasonable" time, it is reported to be expected around June 20th.

Service
rickl213 · May 28, 2025

Straight fifty foot golf putt sinker.

A source for obscure little known about tools.

Product
Reviewer2843627582 · May 26, 2025
Response from ToolSource

Thank you so much for your fantastic review! We're thrilled to hear that you found what you were looking for and that our selection of obscure tools met your needs. It's always exciting when we can help our customers achieve their goals, whether it's on the golf course or in the workshop! We appreciate your support and look forward to serving you again!

7.3 powerstroke compression adapter

It was great, got the tool I needed to do the job. Thanks again for the immediate delivery.

Reviewer2884322871 · May 22, 2025
Response from ToolSource

Wow, thank you so much for your awesome review! We're thrilled to hear that the 7.3 Powerstroke compression adapter was just what you needed to get the job done. Immediate delivery is what we strive for, and it's great to know we hit the mark for you. Your support means everything to us!

First Time Buyer

Cheapest price for this item.

Product
SuperDinosaur-80971 · May 14, 2025
Response from ToolSource

Thank you so much for your feedback! We're thrilled to hear that you found the best price for your item with us. It's fantastic to have you as a first-time buyer, and we hope your experience continues to be great! If you need anything else, feel free to reach out. Happy shopping!

Best Oil Stain Remover yet : Got an e-mail that you no longer carry it. You Lose!

I ordered it. Expected it. Then received an e-mail that you no longer carry it. Shame on you for showing it on your website for sale. Marketing Fraud! This oil stain remover is the best there is and you don't carry it anymore! I've tried about every oil stain remover and 'Oil Grabber' is the best! And you have the best price! Don't raise your pricing if I need more. Thanks!

Product Customer Service
Unhappy_2442279617 · May 10, 2025
Response from ToolSource

I understand your frustration regarding the unavailability of the Oil Grabber stain remover after you placed your order. It's disappointing when a product you rely on is suddenly discontinued, especially when you were expecting it. Your feedback is important, and I apologize for any confusion caused by our website listing the item as available. We strive to keep our inventory updated, and I can see how this situation has led to a negative experience for you. While we may not carry Oil Grabber at this time, I suggest checking back periodically or exploring alternative products we have that might meet your needs. Your loyalty to the product is appreciated, and I hope we can assist you with your future tool and product needs. Thank you for sharing your thoughts with us.

issues checkin out

the website didnt like my card and i had to retry my payment a number of times before it would work, just hoping that my card didnt get charged multiple times.

Technical
Reviewer757975285 · May 6, 2025
Response from ToolSource

I understand how frustrating it can be to face issues during checkout, especially with payment processing. It's concerning to hear that you had to retry multiple times, and your peace of mind regarding potential duplicate charges is important. Please check your email for a receipt and confirm the total charges. If you notice any discrepancies or have further questions about your order, don’t hesitate to reach out to customer support. We’re here to help resolve any issues you may have. Thank you for your feedback, and we appreciate your patience.

Love it

Easy fast will definitely be back.

Brownboy719 · May 6, 2025
Response from ToolSource

Thank you so much for your amazing review! We're thrilled to hear that you loved your experience and found it easy and fast. We can't wait to welcome you back for your next order! Your support means the world to us!

Thanks for the quick order

Great Day with Toolsource thanks for an easy experience

Payment Customer Service
Reviewer2031197276 · May 6, 2025
Response from ToolSource

We're thrilled to hear that you had a great experience with us! Your positive feedback about our quick order processing means so much to us. We're here to make your tool shopping as seamless as possible, and it's fantastic to know we succeeded! Thank you for choosing ToolSource.com!

Great service

I was looking for a tool that I could not find in my local area. I described what I was looking for online and Tool Source came up and had it. Very satisfied

Reviewer3093294436 · May 1, 2025
Response from ToolSource

Thank you so much for your amazing review! We're thrilled to hear that you found exactly what you were looking for at ToolSource.com. It's our mission to provide top-notch service and a wide selection of tools to help our customers! Your satisfaction motivates us to keep delivering the best. We can’t wait to assist you again in the future!