First time with you, I’ll wait with my comments until I have the item I ordered.
Customer Service
Response from ToolSource
Thank you so much for your feedback! We’re thrilled to have you as a first-time customer and can’t wait for you to experience your order. Your anticipation means a lot to us, and we’re here to ensure you have a great experience. Keep an eye out for your item, and we hope it exceeds your expectations!
Good product, prices and service.
Good product, prices and service. 5 stars. No complaints. : )
Response from ToolSource
Thank you so much — we really appreciate the kind words and are glad everything went smoothly! We look forward to serving you again.
Great price will recommend to others
Response from ToolSource
Thank you so much for your fantastic review! We're thrilled to hear that you found our prices great and that you're willing to recommend us to others. Your support means the world to us, and we can't wait to serve you again!
Excelente precio justo lo que necesitaba
Service
Shipping was badly mishandled
I provided the accurate delivery address coupled with the correct billing address for my tool purchase with ToolSource. I called ToolSource and what sounded like a very unhappy woman on the phone, she asked my for my order # and gave me the tracking number without any further assistance whatsoever. Tracking number tells me I have to call UPS to update shipping address which I did. UPS tells me the shipment will arrive the next business day which wont be until next Monday July 13th, 2026.
Shipping
Great. Delivered as promised.
Response from ToolSource
Wow, thank you so much for taking the time to leave us a review! We're thrilled to hear that you experienced fast service and that your order was delivered as promised. Your satisfaction means the world to us, and we can't wait to serve you again in the future!
broken flange stud, ouch!
easy enough to purchase . simple check out have a .happy fourth!
Customer Service
Response from ToolSource
Wow, thank you so much for your awesome review! We're thrilled to hear that you found it easy to purchase and enjoyed a simple checkout experience with us. It’s great to know we could help you out, even in a pinch with that broken flange stud. We hope you have a fantastic Fourth of July!
AAM Side Load Adjuster Tool
Tool search was effective and checkout straight forward
Product
Response from ToolSource
Thank you for your fantastic review! We're thrilled to hear that you found our tool search effective and the checkout process straightforward. We strive to make your shopping experience as seamless as possible, and your feedback motivates us to keep improving. Happy tool hunting!
It was nothing like I expected it showed to be a good size chain with hooks and such. Nowhere did it say the length and I know why now. Very disappointing and to send it back I have to pay shipping. I should have just threw $50 out the window , well I pretty much did
As described. Woks great.
Product
Response from ToolSource
Thank you so much for your amazing 5-star review! We're thrilled to hear that the flashlight charger is working great for you and that it met your expectations. Your satisfaction means the world to us!
Hard to find Gear wrench replacement socket
I searched the web and even called Gear wrench with no success. I found the special socket at Toolsource so I ordered 2 of them and had it it a few days. Hats off to Toolsource
Customer Service
Response from ToolSource
Wow! We're thrilled to hear that you found the hard-to-find Gear Wrench replacement socket with us! ? It's fantastic that we could help you out when others couldn't. Thank you for your trust and for taking the time to share your experience! Enjoy your new sockets, and happy wrenching!
Terrible customer service
I purchase paint and was charged over 150 dollars for shipping. Just to find out later that the main item I purchase was not truely in their inventory. Now they are telling me I can only be refunded for the item and not the shipping.
Customer Service
Product does not appear to be correct.
Ordered a 2" thin wall socket. Does not appear to be thin wall.
Would like to return.
Pat Nowacki
Air Systems Technology
Customer Service
Product
Response from ToolSource
Hi Pat, thank you for the feedback. We're sorry to hear the socket didn't meet your expectations. The item shipped does match the order, but we'd love the chance to help clarify or find a solution. Please contact us directly and we'll take great care of you!
I located a filter replacement for a Milton compressed air housing. Price was right and showed that it "is usually in stock", where others were not.
Fingers crossed that is true.
Product
Response from ToolSource
We're thrilled to hear that you found the filter replacement you needed for your Milton compressed air housing! It's fantastic to know that our pricing and stock availability met your expectations. We appreciate your trust, and we're confident that you won't be disappointed! Thank you for choosing ToolSource.com!
Contacted them by email to see if the tools I needed were in stock. Fast response. Ordered the tools on website. All easy... all good!
Customer Service
Response from ToolSource
Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with our customer service and found our ordering process easy and efficient. Your satisfaction means the world to us, and we can't wait to assist you again in the future!
good jobs...........................................................................................................
i like that.................
Service
Customer Service
Response from ToolSource
Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed your experience with us. Your support means the world, and we can't wait to serve you again soon!
i think that all thing is very good
Product
Response from ToolSource
Thank you so much for your fantastic review! We're thrilled to hear that you found great value in our products and that everything met your expectations. Your satisfaction means the world to us, and we can't wait to serve you again!
After a week with still no tracking info for an item advertised as 'In Stock' I had to call . The rep I spoke with was very gracious and tried to help to no avail unfortunately. I had to cancel the order.
Product
Response from ToolSource
I'm sorry to hear about your experience with the hole saw order. It’s frustrating to expect an item to be in stock and then encounter delays. I appreciate your understanding in speaking with our representative and am disappointed that we couldn't resolve the issue for you. Your feedback is valuable, and we will work to improve our stock and communication processes. We're sorry we couldn't find a solution for you.
This easy shopping with out hassle great products
Customer Service
Payment
Service
Product
Technical
Shipping
Response from ToolSource
Thank you so much for your amazing 5-star review! We're thrilled to hear that you had an easy shopping experience and found great products. Your satisfaction is our top priority, and we can't wait to serve you again!
great great great great great
Response from ToolSource
Wow! Thank you so much for your fantastic feedback! We're thrilled to hear you loved your experience with us. Your enthusiasm truly brightens our day! Keep exploring all the great tools we have to offer!
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