4-star reviews

No tracking

Need this socket and no idea when it will come in..No tracking

Reviewer1120426547 · Jul 30, 2025
Response from ToolSource

Thanks for flagging this—we completely understand how frustrating it is to be left in the dark when you're counting on a specific tool to arrive. Because many of our items ship directly from manufacturers, tracking details aren’t always available immediately. That said, you absolutely deserve clarity on when your socket is expected to arrive. If you haven’t already, we recommend reaching out to customer service with your order number—they can confirm the shipping status and provide any updates available from the supplier. We appreciate your patience and are here to help make sure you get what you need without the guesswork.

They did not have the tool that I needed; on backorder, and due to be shipped direct from manufacturer.

I needed to replace a broken Thexton terminal release tool. Toolsource.com showed the tool, at a "reasonable" price. Hope it gets here in a "reasonable" time, it is reported to be expected around June 20th.

Service
rickl213 · May 28, 2025

First Time Buyer

Cheapest price for this item.

Product
SuperDinosaur-80971 · May 14, 2025
Response from ToolSource

Thank you so much for your feedback! We're thrilled to hear that you found the best price for your item with us. It's fantastic to have you as a first-time buyer, and we hope your experience continues to be great! If you need anything else, feel free to reach out. Happy shopping!

New cust

First time buyer. It would be helpful to see shipping option before starting payment method to PayPal.

Reviewer3297911224 · Aug 3, 2024
Response from ToolSource

Thank you so much for your valuable feedback! We're thrilled to have you as a new customer and we appreciate your insights. We're always looking to enhance our services, and your input is crucial in that process. Hope to see you back soon!

RJ's over view rating

A little hard first navigation but got easer during process

Reviewer1020835899 · May 22, 2024
Response from ToolSource

Thank you so much for your feedback! We're thrilled to hear that you found the navigation got easier as you continued using our site. We're always looking to improve, and your insights help us get there! If you have any specific suggestions or if there's anything we can do to enhance your experience further, please let us know. Happy tool hunting!

Tools Yay!!

Lots of great items and Great Customer service!! Double checked with customer service they confirmed my items and availability placed order for items. nice easy hassle free!!!!

Customer Service Service Technical Product
Reviewer1888305266 · May 8, 2024
Response from ToolSource

Thanks for the fantastic review! We're thrilled you found what you needed and our customer service team was helpful. We appreciate your business!

Good times

Good times, except the fact I had to send feedback

Reviewer3841008546 · May 3, 2024
Response from ToolSource

Thank you for the feedback! We're glad you had a good time overall.

They had the exact socket I lost...

But the shipping was more than the part. $26 total bill, to keep my gp socket set complete.... Grateful they had it, but I wish the shipping wasn't so much for such a tiny part.

Shipping Service Product
Reviewer2313187170 · May 3, 2024
Response from ToolSource

Thanks for the review! We're happy we could help complete your socket set. We understand your point about the shipping cost for a small part. We're always looking for ways to improve our shipping options, so your feedback is valuable. In the meantime, if you ever need another hard-to-find part, Toolsource is here for you!

Tough to find tools

great experience, your search criteria needs a lot of work...simple word match should produce results.

Technical
PoisedGiraffe-17546 · Jun 30, 2023
Response from ToolSource

Sorry you had problems with our search. Our data center had an unscheduled power outage today and our search was down for awhile. I believe you might have better luck if you try again. If not please let us know what you're having trouble finding. Thank you for shipping with us!

Expensive shipping

This is very high shipping for something for $5 and would easily fit in a small envelope.

Shipping
HappyTortoise-57661 · Jun 1, 2023

Website is a little complex, but overall an easy purchase

Looking forward to getting the tool. Not enough info at the time to say if their shipping and “in stock” status is as described. We’ll see if this actually ships within 24-48 hrs, as described, because this tool is out of stock everywhere else.

Shipping Product Service Payment
HappyJackal-6077 · May 26, 2023

Shipping

Shipping to high should just send it usps

Shipping
BetterAnt-67251 · Mar 4, 2023

Mathematical anti inflation

Simple. New what I needed and they had it, at more than a completive price.

Product Service
HilariousIguana-90640 · Nov 24, 2022
Response from ToolSource

Thank you for taking the time to leave us a review, we appreciate your business!

was ok trying to figure out your system

It was ok your ordering system could be more easier

Payment
TenseGuppy-2262 · Nov 7, 2022

wrenches

Web site could not direct me to the specific size wrench that I wanted. Had to review all wrenches to find the one I wanted.

Product Technical
CrowdedSalmon-54627 · Oct 14, 2022

great price, but shipping?

Shipping was a little high for something so small and could be shipping first class mail.

Shipping
CalmSnake-98912 · Oct 14, 2022

easy checkout

the process was easy to do. shipping was a bit much for a padded envelope in my opinion.

Shipping
HealthyDuck-97696 · Sep 19, 2022

Professional mechanic

Stubby's wrenches from Williams excellent tool would have give five stars customer service a little slow

marktabor · Apr 12, 2022

Great find

Had what I was looking for and at a pretty good price. Free shipping!!!!

IrisKaliszewski · Aug 5, 2019

Very good store I always have a great experience on Toolsource

I have ordered several items from Toolsource they always have fair prices and a great selection.

ibuytools200 · Jun 21, 2018