Need this socket and no idea when it will come in..No tracking
Response from ToolSource
Thanks for flagging this—we completely understand how frustrating it is to be left in the dark when you're counting on a specific tool to arrive.
Because many of our items ship directly from manufacturers, tracking details aren’t always available immediately. That said, you absolutely deserve clarity on when your socket is expected to arrive. If you haven’t already, we recommend reaching out to customer service with your order number—they can confirm the shipping status and provide any updates available from the supplier.
We appreciate your patience and are here to help make sure you get what you need without the guesswork.
They did not have the tool that I needed; on backorder, and due to be shipped direct from manufacturer.
I needed to replace a broken Thexton terminal release tool. Toolsource.com showed the tool, at a "reasonable" price. Hope it gets here in a "reasonable" time, it is reported to be expected around June 20th.
Service
Cheapest price for this item.
Product
Response from ToolSource
Thank you so much for your feedback! We're thrilled to hear that you found the best price for your item with us. It's fantastic to have you as a first-time buyer, and we hope your experience continues to be great! If you need anything else, feel free to reach out. Happy shopping!
First time buyer. It would be helpful to see shipping option before starting payment method to PayPal.
Response from ToolSource
Thank you so much for your valuable feedback! We're thrilled to have you as a new customer and we appreciate your insights. We're always looking to enhance our services, and your input is crucial in that process. Hope to see you back soon!
A little hard first navigation but got easer during process
Response from ToolSource
Thank you so much for your feedback! We're thrilled to hear that you found the navigation got easier as you continued using our site. We're always looking to improve, and your insights help us get there! If you have any specific suggestions or if there's anything we can do to enhance your experience further, please let us know. Happy tool hunting!
Lots of great items and Great Customer service!! Double checked with customer service they confirmed my items and availability placed order for items. nice easy hassle free!!!!
Customer Service
Service
Technical
Product
Response from ToolSource
Thanks for the fantastic review! We're thrilled you found what you needed and our customer service team was helpful. We appreciate your business!
Good times, except the fact I had to send feedback
Response from ToolSource
Thank you for the feedback! We're glad you had a good time overall.
They had the exact socket I lost...
But the shipping was more than the part.
$26 total bill, to keep my gp socket set complete.... Grateful they had it, but I wish the shipping wasn't so much for such a tiny part.
Shipping
Service
Product
Response from ToolSource
Thanks for the review! We're happy we could help complete your socket set.
We understand your point about the shipping cost for a small part. We're always looking for ways to improve our shipping options, so your feedback is valuable.
In the meantime, if you ever need another hard-to-find part, Toolsource is here for you!
great experience, your search criteria needs a lot of work...simple word match should produce results.
Technical
Response from ToolSource
Sorry you had problems with our search. Our data center had an unscheduled power outage today and our search was down for awhile. I believe you might have better luck if you try again. If not please let us know what you're having trouble finding. Thank you for shipping with us!
This is very high shipping for something for $5 and would easily fit in a small envelope.
Shipping
Website is a little complex, but overall an easy purchase
Looking forward to getting the tool. Not enough info at the time to say if their shipping and “in stock” status is as described. We’ll see if this actually ships within 24-48 hrs, as described, because this tool is out of stock everywhere else.
Shipping
Product
Service
Payment
Shipping to high should just send it usps
Shipping
Mathematical anti inflation
Simple. New what I needed and they had it, at more than a completive price.
Product
Service
Response from ToolSource
Thank you for taking the time to leave us a review, we appreciate your business!
was ok trying to figure out your system
It was ok your ordering system could be more easier
Payment
Web site could not direct me to the specific size wrench that I wanted. Had to review all wrenches to find the one I wanted.
Product
Technical
great price, but shipping?
Shipping was a little high for something so small and could be shipping first class mail.
Shipping
the process was easy to do. shipping was a bit much for a padded envelope in my opinion.
Shipping
Stubby's wrenches from Williams excellent tool would have give five stars customer service a little slow
Had what I was looking for and at a pretty good price. Free shipping!!!!
Very good store I always have a great experience on Toolsource
I have ordered several items from Toolsource they always have fair prices and a great selection.
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