the customer support is barely adequate. when you call in the middle of a weekday 'nobody is available to take your call'. the 'aluminum' cta oil filter wrench is made like a cheap knock off. the casting is full of deep pits. do yourself a favor and buy a no name off ebay. you'll get the same quality oil filter wrench shipped to your door for less than tool source charges for shipping
Response from ToolSource
I'm sorry to hear about your experience with the aluminum oil filter wrench and our customer support. It's disappointing to know that the quality did not meet your expectations, and I understand how frustrating it is when you can't reach someone for assistance. Your feedback is invaluable, and I'll ensure it's shared with our team so we can improve both product quality and customer service. If you would like to discuss this further or if there’s anything we can do to assist you, please let us know. Your satisfaction is important to us, and we're committed to finding a resolution.
Easy to order waiting for my order and then
Product
Response from ToolSource
We're thrilled to hear you found our ordering process easy! Thank you for taking the time to share your experience. We can’t wait for you to receive your order and hope you love your new tools! Your satisfaction means everything to us!
Alright ,tool out of stock and I was informed in a timely manner
All good. Hope tool arrives in a timely manner.
Tired of these silly reviews. Cannot simply say the experience was good and leave it at that. There is always another box.
Response from ToolSource
Thank you for your fantastic 5-star review! We're thrilled to hear that you appreciated our communication regarding the out-of-stock tool. We understand how important timely updates are, and we're committed to keeping our customers informed. Your feedback motivates us to continue providing excellent service. We hope your tool arrives quickly so you can get started on your projects!
First time buyer. It would be helpful to see shipping option before starting payment method to PayPal.
Response from ToolSource
Thank you so much for your valuable feedback! We're thrilled to have you as a new customer and we appreciate your insights. We're always looking to enhance our services, and your input is crucial in that process. Hope to see you back soon!
easy ordering. user friendly
Response from ToolSource
Thank you so much for your fantastic review! We're thrilled to hear that you found our store easy to navigate and enjoyed the ordering process. Your feedback motivates us to keep providing the best experience possible! Happy shopping!
First time listener first time ca
Prices were good we will see how shipping goes.
Response from ToolSource
Thank you so much for your amazing 5-star review! We're thrilled to hear that you found our prices appealing! We're excited for you to experience our shipping service, and we can't wait to have you back for your next order. Your feedback means a lot to us!
Website was really slow and buggy. I had to enter my shipping address multiple times. It failed and timed out a few times.
For payment, same issues. First when trying my Credit Card, it failed a few times. Had to switch over the PayPal, which then also timed out twice.
Technical
Response from ToolSource
I'm sorry to hear about your frustrating experience with our website. We strive to make the shopping process as smooth as possible, and it sounds like we fell short in your case. We understand how annoying it can be to repeatedly enter your information and face payment issues. Your feedback is valuable, and I’ll make sure it’s passed on to our technical team so they can work on improving the site’s performance. If you need any assistance with your order or have further concerns, please let us know.
Good price on a hard to find tool. Only problem I am having is that I checked out as a guest. Which would be fine except I can't get tracking on the package. And now that I used my email as a guest, the website will not let me create an account with the same email address
Customer Service
Response from ToolSource
Thank you for the fantastic 5-star review! We're thrilled to hear you found a hard-to-find tool at a great price. We understand the challenges you're facing with tracking your package and creating an account. While checking out as a guest is convenient, we want to make sure you have access to all the features of your account. Please reach out to our customer support team, and we'll be happy to assist you in resolving these issues. We're excited to help you get the most out of your ToolSource.com experience!
They had what we needed happy!
Product
Response from ToolSource
We're thrilled to hear that you found what you needed! Thank you so much for taking the time to share your experience with us. Your happiness is our top priority, and we're excited to continue providing you with the tools you need!
Hard to find tool was easy to find at toolsource!
Product
Response from ToolSource
Wow, we are thrilled to hear that you found exactly what you were looking for! It's always our goal to make the hunting process for those hard-to-find specialty tools as easy as possible. Thank you for choosing ToolSource.com! Your support means the world to us!
Great inventory & eaasy sight to navigate
Service
Response from ToolSource
Wow, thank you so much for your amazing review! We're thrilled to hear that you love our tool selection and find our site easy to navigate. Your satisfaction means the world to us, and we can't wait to serve you again!
I never fail to get what I want when I shop here.
Response from ToolSource
Wow, thank you so much for your amazing review! We're thrilled to hear that you always find exactly what you're looking for at ToolSource.com. Your satisfaction means the world to us, and we can't wait to continue providing you with everything you need for your projects! Keep coming back for more!
We've been in the business for 40 plus years at this location all of a sudden one day the cone from the tire machine decides to turn up missing, lot of petty thieves in Wisconsin. So can't find a replacement here so we've tried your place and you had what we're looking for what a preferred a little bit lower price on it but what can I say that's just the way things are today! That's about all I can say replace the order and will await the arrival of the park. Thank you very much
Payment
Product
Shipping
Response from ToolSource
Wow, thank you so much for your fantastic review! We're thrilled to hear that we could provide the replacement part you needed! Your support means a lot to us, especially from a seasoned business like yours. We can't wait for you to receive your order and we look forward to serving you again in the future!
EASY AND FAST QUICK TO ORDER HAD WHAT WE NEEDED
Service
Shipping
Product
Response from ToolSource
Thank you so much for your incredible review! We're thrilled to hear that you found the ordering process easy and quick, and that we had exactly what you needed. Your satisfaction means the world to us, and we can’t wait to serve you again!
GREAT THANK YOU! HAD EVERYTHING I NEEDED IN ONE STOP.
Product
Response from ToolSource
Wow! Thank you so much for your fantastic review! We're thrilled to hear that you found everything you needed quickly and easily. It's our goal to make your shopping experience smooth and convenient, and we're glad we could deliver! Your support means the world to us!
Easy to find with Google, Impressive selection.
Product
A little hard first navigation but got easer during process
Response from ToolSource
Thank you so much for your feedback! We're thrilled to hear that you found the navigation got easier as you continued using our site. We're always looking to improve, and your insights help us get there! If you have any specific suggestions or if there's anything we can do to enhance your experience further, please let us know. Happy tool hunting!
easy purchase found what i needed
Product
Response from ToolSource
Thanks for taking the time to write a review we are happy that you were able to find what you were looking for!
I AM HOPING THAT I JUST NEED THE PURCHASE ORDER NUMBER AS THIS WAS SET UP BUT NOT SURE BASED ON THE WEBSITE IF I NEED TO TO IT BY CREDIT CARD.
Response from ToolSource
Thank you for your fantastic review! We're thrilled to hear that you’re exploring our Meritool products! You can start your order with a purchase order number, but if you have any questions or need assistance with payment options, our team is here to help you every step of the way. Your satisfaction is our priority! Happy tool shopping!
Lots of great items and Great Customer service!! Double checked with customer service they confirmed my items and availability placed order for items. nice easy hassle free!!!!
Customer Service
Service
Technical
Product
Response from ToolSource
Thanks for the fantastic review! We're thrilled you found what you needed and our customer service team was helpful. We appreciate your business!
Follow us on social media