4.12
Based on 357 verified customer reviews
5★ 70% 4★ 11% 3★ 7% 2★ 2% 1★ 9%

Distribution across our 358 published reviews. Select a level to filter.

What customers are saying

poor quality

the customer support is barely adequate. when you call in the middle of a weekday 'nobody is available to take your call'. the 'aluminum' cta oil filter wrench is made like a cheap knock off. the casting is full of deep pits. do yourself a favor and buy a no name off ebay. you'll get the same quality oil filter wrench shipped to your door for less than tool source charges for shipping

troll727634030 · Aug 16, 2024
Response from ToolSource

I'm sorry to hear about your experience with the aluminum oil filter wrench and our customer support. It's disappointing to know that the quality did not meet your expectations, and I understand how frustrating it is when you can't reach someone for assistance. Your feedback is invaluable, and I'll ensure it's shared with our team so we can improve both product quality and customer service. If you would like to discuss this further or if there’s anything we can do to assist you, please let us know. Your satisfaction is important to us, and we're committed to finding a resolution.

Tiols

Easy to order waiting for my order and then

Product
jsceliceotony · Aug 5, 2024
Response from ToolSource

We're thrilled to hear you found our ordering process easy! Thank you for taking the time to share your experience. We can’t wait for you to receive your order and hope you love your new tools! Your satisfaction means everything to us!

Alright ,tool out of stock and I was informed in a timely manner

All good. Hope tool arrives in a timely manner. Tired of these silly reviews. Cannot simply say the experience was good and leave it at that. There is always another box.

Reviewer3981161859 · Aug 3, 2024
Response from ToolSource

Thank you for your fantastic 5-star review! We're thrilled to hear that you appreciated our communication regarding the out-of-stock tool. We understand how important timely updates are, and we're committed to keeping our customers informed. Your feedback motivates us to continue providing excellent service. We hope your tool arrives quickly so you can get started on your projects!

New cust

First time buyer. It would be helpful to see shipping option before starting payment method to PayPal.

Reviewer3297911224 · Aug 3, 2024
Response from ToolSource

Thank you so much for your valuable feedback! We're thrilled to have you as a new customer and we appreciate your insights. We're always looking to enhance our services, and your input is crucial in that process. Hope to see you back soon!

good store

easy ordering. user friendly

Reviewer4288630149 · Jul 17, 2024
Response from ToolSource

Thank you so much for your fantastic review! We're thrilled to hear that you found our store easy to navigate and enjoyed the ordering process. Your feedback motivates us to keep providing the best experience possible! Happy shopping!

First time listener first time ca

Prices were good we will see how shipping goes.

Wmcoots · Jul 11, 2024
Response from ToolSource

Thank you so much for your amazing 5-star review! We're thrilled to hear that you found our prices appealing! We're excited for you to experience our shipping service, and we can't wait to have you back for your next order. Your feedback means a lot to us!

Website was really slow and buggy. I had to enter my shipping address multiple times. It failed and timed out a few times. For payment, same issues. First when trying my Credit Card, it failed a few times. Had to switch over the PayPal, which then also timed out twice.

Technical
Reviewer3811021783 · Jul 1, 2024
Response from ToolSource

I'm sorry to hear about your frustrating experience with our website. We strive to make the shopping process as smooth as possible, and it sounds like we fell short in your case. We understand how annoying it can be to repeatedly enter your information and face payment issues. Your feedback is valuable, and I’ll make sure it’s passed on to our technical team so they can work on improving the site’s performance. If you need any assistance with your order or have further concerns, please let us know.

Tool source

Good price on a hard to find tool. Only problem I am having is that I checked out as a guest. Which would be fine except I can't get tracking on the package. And now that I used my email as a guest, the website will not let me create an account with the same email address

Customer Service
Robert86 · Jun 29, 2024
Response from ToolSource

Thank you for the fantastic 5-star review! We're thrilled to hear you found a hard-to-find tool at a great price. We understand the challenges you're facing with tracking your package and creating an account. While checking out as a guest is convenient, we want to make sure you have access to all the features of your account. Please reach out to our customer support team, and we'll be happy to assist you in resolving these issues. We're excited to help you get the most out of your ToolSource.com experience!

Good

They had what we needed happy!

Product
rynmase · Jun 27, 2024
Response from ToolSource

We're thrilled to hear that you found what you needed! Thank you so much for taking the time to share your experience with us. Your happiness is our top priority, and we're excited to continue providing you with the tools you need!

Specialty tool order

Hard to find tool was easy to find at toolsource!

Product
Robert1867461836 · Jun 27, 2024
Response from ToolSource

Wow, we are thrilled to hear that you found exactly what you were looking for! It's always our goal to make the hunting process for those hard-to-find specialty tools as easy as possible. Thank you for choosing ToolSource.com! Your support means the world to us!

Great Source for tools,

Great inventory & eaasy sight to navigate

Service
Reviewer3078577175 · Jun 20, 2024
Response from ToolSource

Wow, thank you so much for your amazing review! We're thrilled to hear that you love our tool selection and find our site easy to navigate. Your satisfaction means the world to us, and we can't wait to serve you again!

They haveb everything.

I never fail to get what I want when I shop here.

napasaraland · Jun 13, 2024
Response from ToolSource

Wow, thank you so much for your amazing review! We're thrilled to hear that you always find exactly what you're looking for at ToolSource.com. Your satisfaction means the world to us, and we can't wait to continue providing you with everything you need for your projects! Keep coming back for more!

We've been in the business for 40 plus years at this location all of a sudden one day the cone from the tire machine decides to turn up missing, lot of petty thieves in Wisconsin. So can't find a replacement here so we've tried your place and you had what we're looking for what a preferred a little bit lower price on it but what can I say that's just the way things are today! That's about all I can say replace the order and will await the arrival of the park. Thank you very much

Payment Product Shipping
CleverGopher-1550 · Jun 8, 2024
Response from ToolSource

Wow, thank you so much for your fantastic review! We're thrilled to hear that we could provide the replacement part you needed! Your support means a lot to us, especially from a seasoned business like yours. We can't wait for you to receive your order and we look forward to serving you again in the future!

AWESOME

EASY AND FAST QUICK TO ORDER HAD WHAT WE NEEDED

Service Shipping Product
Reviewer3199486874 · Jun 5, 2024
Response from ToolSource

Thank you so much for your incredible review! We're thrilled to hear that you found the ordering process easy and quick, and that we had exactly what you needed. Your satisfaction means the world to us, and we can’t wait to serve you again!

FAST AND EASY

GREAT THANK YOU! HAD EVERYTHING I NEEDED IN ONE STOP.

Product
Reviewer2950875467 · Jun 4, 2024
Response from ToolSource

Wow! Thank you so much for your fantastic review! We're thrilled to hear that you found everything you needed quickly and easily. It's our goal to make your shopping experience smooth and convenient, and we're glad we could deliver! Your support means the world to us!

Had what I needed!

Easy to find with Google, Impressive selection.

Product
Reviewer973509490 · May 22, 2024

RJ's over view rating

A little hard first navigation but got easer during process

Reviewer1020835899 · May 22, 2024
Response from ToolSource

Thank you so much for your feedback! We're thrilled to hear that you found the navigation got easier as you continued using our site. We're always looking to improve, and your insights help us get there! If you have any specific suggestions or if there's anything we can do to enhance your experience further, please let us know. Happy tool hunting!

tech stuff

easy purchase found what i needed

Product
Reviewer2123019833 · May 21, 2024
Response from ToolSource

Thanks for taking the time to write a review we are happy that you were able to find what you were looking for!

MERITOOLS

I AM HOPING THAT I JUST NEED THE PURCHASE ORDER NUMBER AS THIS WAS SET UP BUT NOT SURE BASED ON THE WEBSITE IF I NEED TO TO IT BY CREDIT CARD.

KARLJOHNSONLOEWEN.COM · May 16, 2024
Response from ToolSource

Thank you for your fantastic review! We're thrilled to hear that you’re exploring our Meritool products! You can start your order with a purchase order number, but if you have any questions or need assistance with payment options, our team is here to help you every step of the way. Your satisfaction is our priority! Happy tool shopping!

Tools Yay!!

Lots of great items and Great Customer service!! Double checked with customer service they confirmed my items and availability placed order for items. nice easy hassle free!!!!

Customer Service Service Technical Product
Reviewer1888305266 · May 8, 2024
Response from ToolSource

Thanks for the fantastic review! We're thrilled you found what you needed and our customer service team was helpful. We appreciate your business!