Shipping was 15$ for something that fits in an envelope and usps
Shipping
Response from ToolSource
I understand your frustration regarding the shipping costs, especially for an item that seems small and straightforward to send. We aim to provide a balance between reliable service and cost-effectiveness, but we know it can be disappointing when shipping fees don't align with expectations. Your feedback is valuable, and I will ensure it is shared with our shipping department for future improvements. If there's anything else we can assist you with or if you'd like to discuss options, please let us know.
online shopping, found what i needed quickly, all good.
Response from ToolSource
Thank you for your feedback! We’re glad to hear you found what you needed quickly and had a positive experience with your online shopping. If there’s anything we can do to make your next experience even better, please let us know!
just fine , except toooooo many e-mails
venmo and pay pal dont work
venmo and pay pal dont work those options didnt work at all
Customer Service
Checkout
Was a little glitchy
Frustrating to establish an account
Awesome found what I needed
85482 13mm x 14mm Indexing Double Box Ratcheting Wrench were not made anymore This one will work
Product
the website didnt like my card and i had to retry my payment a number of times before it would work, just hoping that my card didnt get charged multiple times.
Technical
Response from ToolSource
I understand how frustrating it can be to face issues during checkout, especially with payment processing. It's concerning to hear that you had to retry multiple times, and your peace of mind regarding potential duplicate charges is important. Please check your email for a receipt and confirm the total charges. If you notice any discrepancies or have further questions about your order, don’t hesitate to reach out to customer support. We’re here to help resolve any issues you may have. Thank you for your feedback, and we appreciate your patience.
Checkout was kinda weird but eventually figured out why it wouldn't let me
Payment
Response from ToolSource
Thank you for sharing your experience with us. We're sorry to hear that you found the checkout process confusing. Your feedback is important, and we will look into this to improve the user experience. If you have any specific details about the issues you encountered, please share them, and we'll do our best to assist you further.
I’ll check out the site again.
The less amount of search words the better chance of finding exactly what you’re lookin for. Shipping was a wee bit spendy. I can live with it to get these all the products from the same source.
the customer support is barely adequate. when you call in the middle of a weekday 'nobody is available to take your call'. the 'aluminum' cta oil filter wrench is made like a cheap knock off. the casting is full of deep pits. do yourself a favor and buy a no name off ebay. you'll get the same quality oil filter wrench shipped to your door for less than tool source charges for shipping
Response from ToolSource
I'm sorry to hear about your experience with the aluminum oil filter wrench and our customer support. It's disappointing to know that the quality did not meet your expectations, and I understand how frustrating it is when you can't reach someone for assistance. Your feedback is invaluable, and I'll ensure it's shared with our team so we can improve both product quality and customer service. If you would like to discuss this further or if there’s anything we can do to assist you, please let us know. Your satisfaction is important to us, and we're committed to finding a resolution.
Pleased with the amazing low price of the product, a bit shocked at the shipping cost. If it wasn't still a reasonable price with the shipping, I would have cancelled the order...
Shipping
Response from ToolSource
Thank you for reaching out to us and for your recent order. We genuinely appreciate your feedback and understand your concerns regarding the shipping cost. We always strive to offer competitive prices for our products, and we regret any surprise that the shipping cost may have caused.
Please know that we are constantly working to optimize our shipping options to ensure they are as cost-effective as possible for our valued customers. Your satisfaction is of utmost importance to us, and we want to make sure your shopping experience with us is as seamless and enjoyable as possible.
If you have any further questions or if there's anything else we can do to assist you, please don't hesitate to let us know. We are here to support you and are committed to addressing your needs.
Thank you for choosing Toolsource, and we look forward to serving you in the future.
Search price listings drastically differed from cart prices($300)
Response from ToolSource
Thank you for taking the time to share your feedback with us regarding your recent experience on ToolSource.com. We deeply regret to hear that there was a discrepancy between the search price listings and the prices in your cart, especially to the magnitude of $300.
We understand how frustrating this must be and sincerely apologize for any inconvenience this may have caused you. Our team is dedicated to providing accurate and transparent pricing information, and we have fallen short in this instance. Unfortunately, supplier costs change frequently and we can't control how fast those prices are indexed on google we do post changes to google multiple times a day.
Payment screens do not flow easily. Editing was difficult.
Everything was ok but, the billing, shipping address doesn't like your addresses sometimes.
Shipping
Payment
Response from ToolSource
Thanks for taking the time to leave a review we appreciate your comments, we are working to improve the checkout process.
We’ll see. Have not received the item yet.
Design needs optimization
Hi there, I don't usually give criticism, however I would like to inform you as a user of your webstore that I had a hard time with the checkout process, I didn't notice that I had to click "continue at the bottom" to proceed to pay with a credit card, I thought you only took Visa at first glance.
The other problem I was encountering is that you only provide a billing address, but not billing & shipping. Unfortunately for my scenario, my company card is issued to the bosses house address. Ideally I don't want products for the store being shipped to his home. A billing address field & shipping address field would be great to have.
Finally, the website was slow and unresponsive. I'm not sure who your server host is, but perhaps you could look into this. By slow and unresponsive, I mean that I waited for one page to change over for about 30 seconds. Not a big deal, but not optimized.
I hope this helps, I'm not upset.
Thanks,
Reid Bourcier
Technical
customer service unaware of coupon (free shipping) on $500 order.. O M G ??
hugely disappointed that i couldn't receive free shipping on a $500 dollar order... ground shipping (NOT EXPEDITED)... why have discount codes and coupon code options if customers about to spend money cannot get the codes??? I'm a member now.. it was almost annoying enough to cancel my order and go to AMAZON where I get a 5% discount off everything on top of free shipping for PRIME MEMBERSHIP... READ THE MARKET GUYS.. know your competition... buyers are not stupid.. you don't want to be just the last stop if we can't find it somewhere else for less... do you?
Customer Service
Website is not very user friendly, impossible to edit address info, site kept crashing. If they were not the only site with what I needed in stock I would not have put up with it.
Good price if it isn't a scam!
Price is good, but website seems to have a problem with address's.
Took me 10 minutes trying to correct the address, finally just gave up and let it put an address that will work but isn't correct.
Payment
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