Once my order is placed on the web site, how long does it take to ship it?
Orders placed before 2:00pm EST, Monday through Friday, will usually ship that same day. Orders after 2:00pm, will not be shipped until the following business day. Orders placed on Saturday or Sunday are typically shipped on Monday, if in stock.
How can I check the status of my order?
To inquire about your order status, tracking number or backorder, email us at Service@ToolSource.com. Please include your order number in the subject field of your email. You can also contact a ToolSource™ Customer Service Representative at 1-888-220-8350.
How can I track my order after it has been shipped?
Once your order has been shipped, you will receive an email with a tracking number and date of shipment. You can visit the shipper�s web site to track your package. To track a UPS shipment, go to http://www.ups.com/tracking/tracking.html or send an email to TotalTrack@UPS.com.
What is your return policy?
Return Policy: (applies only to tools)
ToolSource™ recognizes that the professional cannot afford to be without the necessary tools to perform their job. That is why ToolSource™ will replace any broken or defective tool within 24 to 48 hours (subject to availability) after notification from a customer for one year from the date of invoice. Replacements will be shipped via Ground service. Beyond one year, ToolSource™ will replace, credit or repair tools in accordance with the manufacturer�s warranty. Tools showing abuse, misuse or alteration may not be replaced. We will also accept returns of unwanted products within 30 days of the date of invoice.
**This policy is subject to change without notice for sales after the date of any change.
- a. Broken or Defective Tools.
Just call us toll free at 1-888-220-8350 or email us at Service@ToolSource.com. and the defective or broken products will be replaced, for one year from the invoice date. Call us toll free and we will confirm your original purchase from ToolSource™ and ask for your credit card number (to be used only if the broken or defective tool is not returned to us within 14 days after the replacement tool is delivered). We will issue a UPS call tag and UPS will pick up the broken or defective tool.
- b. Unwanted Products.
If you decide you do not want a product (tools, consumables, etc.) purchased from ToolSource™, just call us toll free at 1-888-220-8350 or email us at Service@ToolSource.com and we will give you instructions on how to return unwanted product. Returns of unwanted products must meet the following conditions:
- Must be returned unused in original, undamaged manufacturer packaging.
- Shipping and handling charges are not refundable.
- Consumables (including clothing and shoes) are not refundable unless returned unused in original packaging.
- Custom orders and books are not returnable.
- Software is not returnable if the seal has been broken on the packaging.
- The return must be made within 30 days of product receipt. For orders purchased from November 1 to December 31 we will accept a return up until January 31.
If I have tax-exempt status, how can I place an order on your web site?
Sales tax applies only to purchases with New York shipping addresses. Please contact our ToolSource™ Customer Service Representatives toll free at 1-888-220-8350 for information on tax-exempt purchases. If you are tax exempt, we require a copy of your tax-exempt certificate on file.
If there are any problems with my order, will I be informed?
If there are any problems with your order, such as a backorder, or the credit card information was invalid, etc. you will receive an email or a phone call from a customer service representative.
If I placed an order on the web, can I change it?
If you place an order on the ToolSource™ web site, it can be changed as long as we have not already processed the order for shipping. You can contact us toll free at 1-888-220-8350 or send an email to Service@ToolSource.com If you call, please have your order number available; if you email, please reference your order number in the subject field of your email.